Sales Advisor - Gatwick Airport

Job Introduction

Since 1886, Whittard of Chelsea has been delighting customers with exceptional tea, coffee, and hot chocolate. At our Gatwick Airport store, we don't just serve drinks - we offer departing travellers their final taste of what makes British tea culture truly special.

We're looking for a passionate Sales Advisor to join our team at one of the UK's busiest travel hubs. If you thrive in a dynamic airport environment, love sharing Britain's tea heritage with the world, and are passionate about exceptional service, we'd love to meet you.

This role requires you to have had previous retail experience and meet the below airport requirements to be considered and gain security clearance:

• 5 years employment references - to gain an airport pass you will need to provide 5 years' worth of either employment or education references without any gaps
• Criminal Records Bureau Check - we will complete and cover the associated fees if your application is successful
• Government-approved photographic ID eg passport or UK Driving Licence

Please note the store is open between 03:00am - 9:00pm, shift patterns will vary across our trading hours. Days needed Sunday, Monday, Tuesday and Saturday, shifts vary.

A Day in the Life of a Whittard Sales Advisor 

In our airport location, every interaction is a chance to share a piece of British culture. You'll serve customers from across the globe - some grabbing a last taste of home, others discovering British tea for the first time. From early morning red-eyes to late evening departures, you'll create memorable moments that travel the world.

You'll be:

• Culturally Connected: Whether it's a homesick Brit seeking comfort in Earl Grey or an international visitor curious about afternoon tea traditions, you'll share Britain's rich tea heritage with authentic passion and knowledge.
• Customer-Obsessed: From rushed business travellers to excited holidaymakers, you'll quickly connect with every customer, offering tastings, tailored advice, and a standout experience even when gates are calling.
• Sales-Savvy: You'll confidently guide customers through our range, suggesting perfect travel companions and gifts that capture the essence of British tea culture while increasing basket size.
• Resilient & Responsive: You'll stay focused and adaptable during peak travel times, balancing tills, restocks, and sampling while maintaining the calm, welcoming atmosphere Whittard is known for.
• A True Team Player: You'll work alongside passionate colleagues, keeping communication clear and energy high throughout varied shift patterns from dawn to dusk.

What Makes You a Great Fit?

We're looking for someone confident, customer-focused, and ready to thrive in the unique energy of airport retail while sharing what makes British tea culture truly special.

You'll need:

• Minimum 3 years retail experience, ideally in high-volume customer-facing roles (retail, hospitality, or travel environments)
• Great communication skills and cultural sensitivity for our diverse international customer base
• Comfort working at pace while still providing thoughtful, tailored service to travellers
• Confidence handling cash, stock, and till operations in a busy airport environment
• Flexibility to work early starts, late finishes, and adapt to the rhythm of airport life
• A genuine interest in tea culture and enthusiasm for sharing Britain's heritage with visitors
• Multilingual skills or experience serving international customers are a bonus

Why Join Whittard at Gatwick?

Our airport store is more than retail - it's Britain's tea ambassador to the world. You'll be at the centre of countless travel stories, helping create the perfect final memory of Britain or the ideal introduction to our tea traditions.

You'll also enjoy:

• Up to 50% store discount - discover your new favourites and perfect gifts for loved ones
• Monthly product allowance - a little perk with every pay cheque
• Wellbeing support and family-friendly policies
• Airport perks including potential travel benefits and unique networking opportunities
• Career development - many of our leaders started as Sales Advisors
• The satisfaction of sharing Britain's tea heritage with travellers from around the globe

Ready to Share the Best of British Tea with the World?

If you're passionate about customer service, love the energy of travel retail, and want to introduce visitors to the very best of British tea culture, click Apply Now and join our Gatwick team.